Privacy Policy (ASH ABAYA)
This Privacy Policy has been prepared to protect users' personal data and comply with the Saudi Personal Data Protection Law (PDPL). Personal data refers to any information that can identify an individual, either on its own or when combined with other information. By using this website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Full Name
- Email Address
- Mobile Number
- Shipping/Billing Address
1.2 How We Collect Information
We collect your information:
- Directly when you register, place an order, or contact us.
- Automatically through Cookies and similar technologies while browsing our website.
2. Purpose of Collecting Information
Your personal information is used for the following purposes:
- Processing registrations and orders.
- Improving your shopping experience and personalizing website content.
- Responding to inquiries and customer service requests.
- Sending updates, notifications, and promotional offers (with your consent).
- Analyzing website performance and improving our services.
3. Data Protection
We are committed to protecting your personal information by:
- Storing data on secure servers located within the Kingdom of Saudi Arabia.
- Using encryption technologies and secure network protection.
- Restricting access to authorized personnel only.
Sensitive information is protected using SSL encryption technology, and payment information is never stored on our servers.
4. Cookies
We use Cookies to improve your browsing experience, including:
- Remembering shopping cart contents.
- Saving your preferences.
- Analyzing website usage to enhance our services.
You may disable Cookies through your browser settings; however, some website features may not function properly.
5. Sharing Your Information
We do not sell or trade your personal information with third parties, except:
- Trusted service providers and business partners who assist in operating our website while maintaining confidentiality.
- When disclosure is required by applicable laws or legal authorities.
Anonymous, non-personal information may be shared for statistical or marketing purposes.
6. Your Rights
You have the right to:
- Know how your personal information is collected and processed.
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information unless retention is legally required.
- Withdraw your consent for data processing.
Requests can be submitted through the contact information below, and we will respond within seven (7) business days at no charge.
7. Legal Basis for Processing
Your personal information is collected and processed based on your consent. You may withdraw your consent at any time unless another legal or contractual basis requires continued processing.
Requests may be submitted through the contact information provided below.
8. Data Retention and Disposal
We retain personal information for no longer than three (3) years from the date of collection unless a longer retention period is required by applicable law or contractual obligations.
After the retention period, personal data is securely destroyed to prevent recovery or reuse.
9. Data Breach Notification
If a personal data breach occurs, affected users will be notified within seven (7) business days via email and/or our website.
10. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage users to review their privacy policies before using those websites.
11. Personal Data Protection Officer
ASH ABAYA is responsible for protecting personal data and handling privacy-related requests.
Phone: +966 53 364 9815
12. Complaints and Inquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us at:
13. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Users will be notified of any changes, and continued use of the website constitutes acceptance of the updated Privacy Policy.
14. Governing Language
The Arabic version of this Privacy Policy shall be the official and governing version. In the event of any discrepancy between the Arabic version and any translated version, the Arabic version shall prevail.